The People Technology and Systems Manager is responsible for overseeing the technology lifecycle of all users across our K-12 school environment, including faculty, staff, auxiliary employees, students, and parents. This role manages user account lifecycles, identity and access management (IAM), credentials, ID badges, and school-issued devices such as laptops, tablets, and desk phones. Additionally, this position oversees the Help Desk and IT Support ticketing system in Jira Service Management. The ideal candidate will be a self-starter with strong technical expertise and experience working in a complex school environment.

We are seeking a customer service-oriented professional dedicated to providing top-tier support to our diverse community. The successful candidate must be comfortable working with people of all ages and technical backgrounds, ranging from PreK-3 students to our most seasoned faculty. To thrive in this position, you must be a patient, empathic, and enthusiastic individual who genuinely enjoys helping others navigate technology.

Because safeguarding our community is a top priority, this position also carries significant cybersecurity responsibilities. Proper management of identities, access controls, and credentials serves as the frontline of our defense. This role plays a critical part in maintaining and advancing the integrity, confidentiality, and availability of the school’s information systems, ensuring that rigorous security practices are upheld seamlessly throughout the user lifecycle.

ESSENTIAL FUNCTIONS

• Manage the complete user technology lifecycle for all stakeholders, including faculty, staff, auxiliary employees, students, and parents.

• Lead identity and access management (IAM) functions, including provisioning/deprovisioning, role-based access controls (RBAC), multi-factor authentication (MFA), and single sign-on (SSO) configurations.

• Oversee the issuance, maintenance, and management of user credentials and physical ID badges.

• Deploy, track, and manage school-issued devices, including laptops, tablets, and desk phones.

• Oversee the Help Desk and IT Support ticketing system in Jira Service Management to ensure efficient and effective technical support operations.

• Collaborate with all departments and divisions to support safe and secure use of digital tools, ensuring user awareness and compliance.

POSITION QUALIFICATIONS

• Manage the complete user technology lifecycle for all stakeholders, including faculty, staff, auxiliary employees, students, and parents.

• Lead identity and access management (IAM) functions, including provisioning/deprovisioning, role-based access controls (RBAC), multi-factor authentication (MFA), and single sign-on (SSO) configurations.

• Oversee the issuance, maintenance, and management of user credentials and physical ID badges.

• Deploy, track, and manage school-issued devices, including laptops, tablets, and desk phones.

• Oversee the Help Desk employees and IT Support ticketing system in Jira Service Management to ensure efficient and effective technical support operations.

• Collaborate with all departments and divisions to support safe and secure use of digital tools, ensuring user awareness and compliance.

Knowledge, Skills and Abilities:

• Ability to perform essential functions independently with minimal supervision.

• Deep understanding of Microsoft Entra ID (formerly Azure AD) IdP administration.

• Deep understanding of Apple School Manager.

• Jamf Pro for Apple device management.

• Zoom Phone management.

• School Information Systems (Veracross strongly preferred).

• Genetec Security Center access control and security video systems.

• Splan Visitor Management.

• Jira Service Management.

• Evidence of a growth mindset

Education:

• Preferred Education: Bachelor’s degree in Computer Science or Engineering or equivalent experience.

Experience:

• 3+ years in a similar role or related role

• Cybersecurity Certifications (ISC CC at minimum)

Preferred Experience:

• 5+ years in a similar role or related role

• Jamf Pro Certifications

Reasonable Accommodations: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Packer's values and vision of educational excellence include embracing diversity, fostering community, nurturing a sense of belonging, and ensuring all learners are valued and challenged. We actively embrace the diversity of New York City and seek employees who share Packer’s values of equity, inclusion, and belonging, and who wish to learn from the experiences and perspectives of others. We strongly encourage applications from candidates whose backgrounds and perspectives may be underrepresented.

The Packer Collegiate Institute does not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national and ethnic origin, ancestry, age, marital status, disability, or any other characteristic protected by law. This policy applies to, but is not limited to, educational policies, admission, financial aid, hiring and employment practices, use of school facilities, athletics, and other school-administered programs.

Salaries are determined based on a scale reflecting years of teaching experience and level of education.